Privacy Policy

At Vestra Vault, we value the privacy of our clients and are committed to protecting all personal and financial information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with applicable laws and regulations.

Information We Collect

We may collect personal details such as your name, contact information, identification documents (for KYC), and financial records. We also collect transactional data related to your use of our services, including deposits, withdrawals, trades, and holdings in both fiat currencies and cryptocurrencies.

How We Use Your Information

Your information is used to provide and improve our services — including investment management, savings strategies, tax planning, and loan services — to perform KYC/AML checks, process transactions, deliver customer support, and comply with legal and regulatory obligations.

Tax Compliance

Applicable tax laws may apply to your transactions and holdings. Where required, Vestra Vault may request tax documentation, provide transaction information to tax authorities, or offer tax filing support. In certain cases, proof of tax compliance or completed tax filing may be required before processing deposits or withdrawals.

Fiat and Cryptocurrency Transactions

We accept and process both fiat and cryptocurrency funds. Different legal and regulatory frameworks may apply depending on the currency and jurisdiction. We will notify you of any specific compliance requirements or restrictions related to your chosen payment method prior to processing transactions.

Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information with trusted service providers, custodians, exchanges, or regulatory and law enforcement authorities where required for compliance, fraud prevention, legal process, or to provide the services you requested.

Data Security

We adopt industry-standard security measures, such as encryption, secure servers, access controls, and monitoring, to protect your personal and financial data. However, no online system is 100% secure; you agree to take reasonable steps to keep your account credentials confidential and notify us immediately of any unauthorized access.

Data Retention and Access

We retain personal and transactional data as necessary to provide services, comply with legal obligations, and for legitimate business purposes. You may request access to, correction of, or deletion of your personal data where applicable; such requests will be handled in accordance with applicable law and our internal procedures.

Your Choices

You can manage certain account preferences and communication settings in your profile. If you have questions about privacy settings or wish to exercise your rights regarding your data, contact our privacy team at info@vestravault.com.

Children

Our services are intended for users who are of legal age in their jurisdiction. We do not knowingly collect personal information from children under applicable legal age limits.

International Transfers

Because we operate globally, your information may be transferred to, processed, or stored in jurisdictions with different data protection laws. Where required, we will apply appropriate safeguards to protect your data when it is transferred internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website and, where appropriate, notify you by email. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or requests about this Privacy Policy or our data practices, please contact us at: info@vestravault.com.